We are committed to providing reliable plugins along with professional, timely, and helpful support. This policy outlines what you can expect when contacting our support team.
Office Hours
Our support team is available Saturday to Thursday, 9:30 AM – 6:00 PM (GMT+6).
We remain closed on Fridays and official public holidays.
Support Language
All support communication is handled in English only.
Please ensure your queries are written clearly to help us assist you efficiently.
✔ Who Can Receive Support?
Support services are available only for customers with an active and valid license for our paid plugins.
If your license has expired, you will need to renew it to continue receiving support.
How Support Is Provided
We offer assistance exclusively through our ticket-based support system.
Support is not available via social media platforms, phone calls, or other external channels.
Before submitting a request, we recommend reviewing our documentation and tutorials, which cover setup, configuration, and common troubleshooting steps.
⏱ Response Time
Our goal is to respond to all support requests within 24 business hours (excluding holidays).
In most cases, responses are quicker, but slight delays may occur during high-demand periods.
What Our Support Includes
Our support team is available to help with:
- Plugin installation and initial setup guidance
- Configuration and usage-related assistance
- Features working as described in official documentation
- General usage questions and clarifications
- Reporting bugs or unexpected behavior
- Resolving issues where plugin functionality is not working correctly
What Our Support Does Not Include
We do not provide assistance for:
- Custom development or feature modifications
- Issues caused by third-party themes, plugins, or external tools
- Requests related to expired licenses
- Advanced customization, integrations, or extended feature development
However, if you contact us before purchase, we are happy to check compatibility with third-party tools when possible.
Bug Resolution Commitment
If you identify a bug in our plugin, please report it through our support system.
We will review, prioritize, and work on a fix, releasing updates as needed. Users will be informed once the issue is resolved.
For requests beyond the plugin’s standard functionality, you may contact us via our website. We will try to guide you or suggest possible solutions.
Thank you for choosing Multi Location Inventory. We are committed to supporting your WooCommerce operations with dependable tools and responsive service.